Market Policies, Terms and Agreement

Membership Overview & Rates

All memberships require a minimum commitment of 3 months. After the initial 3 months, all memberships transition to a month-to-month basis.

Retail Memberships Include:

Sales Benefits
Artisans receive 100% of all sales made through their retail space at any Love and Peace for All location.
Business Branding
Artisans can brand their business within their designated retail space, creating a personalized and distinctive presence.
Inventory Management
Access a custom Inventory Tracking System to effortlessly manage sales and inventory 24/7.
Payment Convenience
Artisans receive direct deposits of their product sales twice monthly.
Business Resource Tools
Gain access to the Love and Peace for All Business Dashboard, offering a variety of valuable business resource tools.
Membership Fee Handling
Monthly membership fees are automatically withdrawn, streamlining administrative tasks.
Promotional Exposure
Benefit from promotional programming in retail stores and on our social media platforms.
Packaging Provided
Love and Peace for All supplies all retail customer packaging, including shopping bags and tissue.
Financial Support
Love and Peace for All covers all retail and payout transaction fees, ensuring transparent and fair financial transactions.
Social Media Features
Artisans enjoy features on social media platforms and gain access to the Love and Peace for All Artisans group.
Ongoing Support
Artisans receive continuous support and encouragement for their business from our dedicated staff who are committed to your success.

Love and Peace for All Code of Conduct

1. Respect for Store Staff
Always treat store staff with kindness and empathy. Avoid making negative or hurtful remarks, whether in person or through email, and refrain from any form of bullying or harassment.

2. Patience with Communication
Allow 1-3 days for responses to store-related inquiries, as some matters may require management's attention. Management is available 5 days a week with varying schedules. Non-store inquiries will be addressed within 1-2 business days (weekdays).

3. Respect for Fellow Artisans
Show respect and kindness to fellow artisans. Avoid negative comments about their products or displays, and refrain from harassment, accusations, or harmful behavior.

4. No Harassment or Discrimination
Harassment or discrimination based on race, gender, sexual orientation, religion, or any other characteristic is strictly prohibited. This includes harassment through email, social media, or direct messages.

5. Maintain Your Display
Ensure that your designated display remains clean, organized, and respectful of the property and displays of others.

6. Legal Compliance and Intellectual Property
Comply with all applicable laws and respect the intellectual property rights of others.

7. Addressing Concerns Respectfully
If you have concerns or complaints, bring them to store management in a respectful and constructive manner.

8. Reporting Violations
If you witness behavior that violates the Code of Conduct, report it to store management.

By following these guidelines, artisans contribute to a professional, welcoming environment, enriching both the customer experience and the store community.

Violation of the Code of Conduct
Any breach of this Code will result in immediate termination of your membership and required move-out within 48 hours.

Sales Payouts: Essential Information

At Love and Peace for All, we utilize Stripe to manage payments from in-store sales and distribute earnings to artisans. Upon registration, artisans receive a link to create a Stripe account and add their bank details. We process payouts twice a month, transferring your sales earnings directly to your bank account via Stripe.

Payout Schedule

Sales payouts are issued according to a regular schedule based on the sales period. There is a two-week delay after each sales period to accommodate any potential customer returns or exchanges.

Sales Period	Payout Date
1st - 15th of the Month	1st of the Following Month
16th - End of the Month	16th of the Following Month

Why the Delay?

The two-week buffer ensures that we can process returns or exchanges, allowing for accurate, final payouts that prevent any discrepancies.

Processing Time

Once your payout is initiated, it typically takes 2-4 business days for the funds to reach your bank account, depending on your bank’s processing times.

Weekend and Holiday Adjustments

If the 1st or 16th falls on a weekend or holiday, payouts will be processed on the next business day.

Accessing Your Payout Details

To view your payout details:

Log in to your Stripe account.
Navigate to the "Payouts" tab.
Review your transaction details, including payout dates, amounts, and any fees.

You will also receive a summary email on the day your payout is transferred.

Common Payout Issues and Solutions

Here are some common reasons for payout delays, and how to avoid them:

Incorrect Bank Details: Ensure that your bank account information (transit number, institution number, and account number) is correct in Stripe. Note: We can only transfer funds to a bank account, not a debit or credit card.
Incomplete Stripe Setup: Make sure your Stripe account is fully set up. Stripe will notify you if additional verification is needed.
Outstanding Membership Fees: Ensure that all membership fees, including deposits, are current. Payouts will be held until all fees are paid, and missed payouts will be included in the next scheduled payment.
Payout Notifications: If you’re not receiving email notifications, check your spam or junk folder.

Updating Your Banking Details

To update your bank account information, follow these steps:

Log in to your Stripe account.
Click the menu icon (person icon) and select "Shop Love and Peace for All."
Under "Payout Details," locate your linked account and click the edit (pencil) icon.
Update your banking details (transit number, institution number, and account number).

Important: Do not click "delete," as it may lock your account. Always use the "edit" button for updates.

Questions About Your Payout?

If you have any questions or concerns about your payouts, contact us at info@lapfa.ca.

Setting Up Your Stripe Account

New artisans will receive instructions for setting up their Stripe account during onboarding. If you haven’t received your setup link by your start date, please email info@lapfa.ca with the subject line "Requesting Stripe Link."

Stripe Account Help Guide for Artisans

Setting Up Your Stripe Account

During the onboarding process, new artisans will receive instructions for setting up their Stripe account. If you haven't received your sign-up link by your start date, please email info@lapfa.ca with the subject line "Requesting Stripe Link."

Accessing Your Stripe Account

To log in to your Stripe account, go to https://express.stripe.com/. Use the email address you registered with as your username, and the password you created during setup.

Changing Your Banking Details

To update your bank account for earnings deposits, follow these steps:

Log in to your Stripe account at https://express.stripe.com/.
Click on the menu icon (person icon) in the top-right corner and select "Love and Peace for All."
Under "Payout Details," click the edit (pencil) icon next to the linked account.
Update your banking information, including Transit #, Institution #, and Bank Account #.

Caution: Do not click "delete" as it may lock your account. Always use the "edit" button for updates.

Accessing Your Payout Details

To view your payout reports:

Log in to your Stripe account.
Click the "Payouts" tab.
Review your transaction details, including payout dates, amounts, and any applicable fees.

You'll also receive a payout summary email when your funds are transferred.

Troubleshooting: Funds Not Transferring

If your funds aren’t transferring, it may be due to linking a debit or credit card instead of a bank account. Love and Peace for All can only transfer funds to your bank account. To resolve this:

Add your correct banking details (Transit #, Institution #, and Bank Account #).
Remove any linked credit or debit cards.

Note: Only one bank account can be linked to your Stripe profile. If you have multiple, log into your account, go to "Payout Details," and remove the extra account.

Verify Your Email Address

Ensure that the email linked to your Stripe Connect account is verified and active. Some account setup features may require email verification.

Check Account Status

Log into your Stripe Connect dashboard to review any pending requirements or notifications. Missing information or incomplete verification steps can delay your setup.

Confirm Identity Verification

If Stripe requires identity verification, ensure all necessary documents have been uploaded correctly. Check the verification status and follow up if there are any delays.

Troubleshooting ID Verification Uploads

If you're encountering issues with uploading your ID:

Restart your browser.
Clear your browser cache.
Try using a different browser.
Use a computer instead of a mobile device for document uploads.

Contact Stripe Support

If you experience ongoing issues with your Stripe account or payouts, contact Stripe Support for additional help.

Love and Peace for All:

Labeling, Coding + Pricing Your Products

Love and Peace for All requires that all products in our retail stores be labeled according to a specific coding system. The key element of your product label is the SKU, which is used by retail cashiers to locate your products at checkout. The clearer and more accurate your labels, the smoother the transaction!

All product labels must include a unique SKU, and this SKU should match one of your inventory listings in Market.

SKUs can remain the same for similar products with multiple variants, as long as the price is identical. For example, small medium or large TREE be labeled as SB123-STREE. so long as your unique code is first.

General Label Guidelines:

All products entering the store must be tagged using the correct label format.
Handwritten labels are not allowed.
Products must be labeled before entering the store—labeling inside the store or backrooms is prohibited.
Products with incorrect labels will not be sold.

How to Create Your Product SKUs:

Your SKU code consists of two components:

Vendor Code & Product Code.

Adding Your SKU in MVPOS:

Ensure that the SKU on your product label matches the Item Number/SKU field in your inventory listing in MVPOS.

Leave the barcode field empty. For additional guidance on adding product listings to Marketplace, please see [instructions].

Pricing Your Products:

Selling Price: Prices must be simple and rounded (e.g., $20 or $20.00 – not $22.22 or $22.99). Each product must display a price, and prices should follow these guidelines:

Whole numbers only are allowed.
Taxes may only be included in the price if you are a registered business with an HST number.

For Registered Businesses:
1. Prices must include all applicable taxes.
2. Products or signage should not indicate that taxes are included, as this can confuse customers, especially with the store’s 13% service fee.

Service Fee Information:

Love and Peace for All adds a 13% service fee to all sales, which is paid by the customer and does not affect your payouts. For more details, read here: [Service Fee Information].

Regulated Label Information:

All products must comply with Canadian labeling laws. This includes providing information such as ingredients, best before dates, and materials that may cause allergies. Products in categories like food, cosmetics, tableware, jewelry, textiles, and clothing must adhere to these regulations. Please be diligent in understanding your legal obligations as a small business owner.

How to Run an In-Store Sale or Promotion:

Members of Love and Peace for All are welcome to run promotions within their designated spaces, following these guidelines:

Clearly communicate your promotion to customers through secure signage within your space. Handwritten signs are not allowed.
Inform the appropriate store manager via email about the promotion.
Each item must be labeled with the promotion details (e.g., 10% off, buy 2 save $20) so staff can apply discounts at checkout without needing to refer back to your display.

Membership Agreement

Introduction

This Membership Agreement ("Agreement") is made between the Artisan ("Artisan") and Love and Peace for All ("Parties"). It outlines the terms and conditions for displaying and selling products at Love and Peace for All retail locations (the "Property").

1. Products and Pricing

1.1 Product Selection and Display:
The Artisan agrees to provide a curated selection of products ("Products") for sale at the Property. The Products will be displayed in a mutually agreed-upon space. Love and Peace for All reserves the right to relocate the Artisan’s products to an equivalent space for reasons such as remerchandising or loss prevention, with 48 hours’ prior notice. Artisans may request a relocation, limited to once every 90 days.

1.2 Product Selection Policy:
Artisans must create their own products, using materials sourced or created in Canada, or assemble final products themselves using materials purchased from Canada or internationally. Custom packaging of a wholesale item does not qualify as assembling the product. Alternatively, the Artisan may design/conceptualize the products but outsource manufacturing. Products must be accurately described and not infringe on third-party intellectual property. Love and Peace for All assumes no liability for any infringement, which remains the Artisan’s responsibility.

1.3 Base Price and Service Fee:
The Artisan will set the base sale price ("Base Price") for each product, including taxes. Love and Peace for All will add a 13% service fee ("Service Fee") to the retail price, which is retained by Love and Peace for All after the sale.

2. Payment for Products Sold

2.1 Payment Terms:
The Artisan will receive the Base Price for all products sold at Love and Peace for All retail locations.

2.2 Payout Schedule:
Payments will be made twice monthly, directly deposited into the Artisan’s bank account according to the Love and Peace for All Sales Payout Schedule.

2.3 Stripe Account Setup:
The Artisan will receive a link to set up a Stripe account. The Artisan is responsible for linking their bank account to Stripe and providing valid ID for verification.

2.4 Artisan Responsibilities:
The Artisan must ensure that their bank details are up to date in Stripe for accurate payouts.

3. Membership Fees

3.1 Membership Fees:
The Artisan agrees to pay monthly membership fees ("Membership") in exchange for retail space. Fees will be automatically withdrawn from the Artisan’s credit card on the due date each month. Late payments are subject to Love and Peace for All's Past Due/Late Payment Policies.

3.2 Payment Schedule:
Membership fees are charged seven (7) days before the monthly renewal date to allow time for any payment issues.

3.3 Summer Surcharge / Price Adjustments:
Membership fees may be adjusted with 30 days' notice.

4. Artisan Responsibilities

4.1 Move-In Policy:
Artisans have 2-3 weeks from acceptance and deposit payment to move into their space. For new store openings, move-in must occur within 2-3 weeks of the store opening. Failure to move in within six weeks results in membership cancellation and a full refund of the deposit.

4.2 Product Delivery and Display:
Artisans are responsible for delivering and preparing products for display within the agreed-upon space during scheduled times.

4.3 Space Maintenance:
The Artisan must maintain and restock their designated space, ensuring it remains organized and visually appealing.

4.4 Restocking Drop-In Hours:
The Artisan agrees to restock during designated hours as outlined by Love and Peace for All.

4.5 Membership Fee Payment:
Artisans are responsible for timely membership fee payments.

4.6 Loss and Damage:
The Artisan assumes responsibility for any loss or damage to their products, displays, or materials.

4.7 Tax Collection and Remittance:
The Artisan is responsible for collecting and remitting applicable sales taxes and indemnifies Love and Peace for All against any failure to comply.

4.8 Insurance:
Artisans are advised to obtain appropriate Business Liability Insurance for their products.

4.9 Conflict of Interest:
Artisans are prohibited from operating a standalone store with the same or similar products while participating in Love and Peace for All. Violations may result in membership termination.

4.10 Product Removal:
Love and Peace for All reserves the right to remove products or displays if deemed offensive or outside the Artisan's niche. Subleasing of space is prohibited, and any items found will be removed.

4.11 Code of Conduct:
The Artisan must comply with the Code of Conduct. Violations result in immediate membership termination and move-out within 48 hours.

4.12 Wholesaling:
Artisans may not sell unaltered wholesale products. All products must meet one of the three Product Creation Rules, and evidence of product creation must be provided upon request.

5. Membership Terms

5.1 Minimum Commitment:
All memberships require a three-month minimum commitment. Afterward, memberships continue month-to-month until terminated.

5.2 Membership Changes:
Membership changes are allowed once every 90 days after the initial three-month term, subject to space availability and management approval.

5.3 Holiday Move-Out Blackout Period:
There is a blackout period from December 10 to January 31. Termination notices submitted between November 11 and December 30 will take effect on December 31.

5.4 Ending Your Agreement:
To end the membership, the Artisan must submit a written End Term Notice to the store manager, providing one month's notice. Terminations during the initial commitment period are subject to a six-week delay.

5.5 Termination of Memberships:
Love and Peace for All may terminate memberships for non-compliance with store policies, the Code of Conduct, low sales, unpaid invoices, or disputes. Membership fees are non-refundable upon termination.

6. Indemnification

6.1 Indemnification of Love and Peace for All:
The Artisan agrees to indemnify and hold Love and Peace for All, its employees, and agents harmless from any losses, damages, costs, claims, or expenses related to the Artisan's products or activities at the Property. This indemnification extends to third-party claims, including those from customers or other artisans, and survives the termination of this Agreement